Consider that, malaysia whatsapp number data
with over 2 billion users worldwide,4 WhatsApp didn’t just change users’ expectations for engaging with family, friends, and colleagues, but the brands they do business with. Engaging customers where they’re most comfortable can certainly have its benefits: WhatsApp messages boast an impressive 99% open rate, which towers over even its closest competitors, such as email’s 20% open rate.5
Thus, on WhatsApp, your message won’t just reach customers — it can help ensure that almost all of your shoppers will engage with them, too. This can help increase your likelihood of bringing them back to purchase.
Balking at delivery/other hidden fees
One study found that extra what is viral content
costs are the top reason customers report abandoning their cart — 55% of shoppers report having done so.6
While you should always make an effort to ensure that any additional costs are clearly and transparently conveyed to the customer throughout the purchase process, if customers still balk at shipping fees, you do have some options. The WhatsApp Business Platform can provide a nudging message to a customer who abandons their cart — perhaps with an offer for free shipping to first time customers — to bring them back into the fold.
Another option may be to provide some cross-sell suggestions the customer could add to their cart to reach a free shipping price threshold.
Confusion about product details
If customers are left guessing egypt data about whether or not your product will address their needs, you may see a number of them begin to “drop off” along their journey to purchase.
Thankfully, WhatsApp Business Platform can allow both agents and automated chatbots to reply to customer’s inquiries 24 hours a day. Ideally, a bot can address some typical FAQs encountered by your business (e.g. questions about availability, shipping, return policies) while human agents are freed up to address more specific or sensitive issues that may arise.
This kind of availability will not only help answer your customers questions in an extremely timely manner, but foster a sense of trust with your customers that demonstrates your brand takes their concerns seriously — hopefully leading to repeat business in the future.