Advantages of VATI
- WATI setup after purchasing the service is very minimal. Initial setup: The support team will manage the full integration once the organization has access to
- Excellent support: The support team provides detailed guidance at every stage of the onboarding process.
- WATI provides better management of the team structure: it allows you to define the structure of WATI work and includes functions for managing users in the system.
- Chatbots and Conversation Flow: This feature helps businessmen to develop chatbots for customers so that they can answer queries and conduct conversations, helping customers get answers to their questions and solutions as quickly as possible.
- The basic package includes support for five chat agents.
Disadvantages of VATI
- It is currently only compatible with WhatsApp, and if you use WATI for other customer support platforms, you sumo alternatives best tools to boost your conversion rate will need another CRM purchased separately.
- The default chatbot is basic: another $49 monthly subscription fee also applies to the flow builder. The WATI system responds to customers based on keywords and cannot continue conversations.
- WhatsApp Business API approval is not free. If you want to get a green check mark, you will have to pay a separate fee for it. You need to pay to get approval.
- Wati support can only be reached via email. Many customers who have switched from WATI to GetItSMS have colombia business directory noted that WATI’s customer support method is superior.
- To create a Strategy & Consultation there is nothing provided in WATI for this.
- Integration of chatbot and other software with WATI tool is not possible, as chatbot integration is done independently.
- GetItSMS provides you with free green tick verification as WATI charges for green tick verification.